Privacy Policy

Bluminium (Pty) Ltd ("Bluminium", "we", "us", "our") is committed to protecting your privacy and handling your personal information transparently, in line with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

1. Who we are

Bluminium fabricates and installs aluminium windows and doors, with our workshop based in Durban and installations carried out across KwaZulu-Natal. For the purposes of this policy, Bluminium is the "responsible party" (data controller) in respect of the personal information you provide to us.

If you have any questions about this policy, or wish to exercise any of your rights, you can contact us at hello@bluminium.co.za or call 061 353 3751.

2. Information we collect

We only collect personal information that is necessary to respond to your enquiry, prepare a quote, or deliver our fabrication and installation services. This may include:

• Contact details — your name, phone number, email address, and WhatsApp number, provided when you call, email, WhatsApp, or submit a form on our website.
• Project information — the address or area of the installation, the type of openings (windows, doors, curtain walling) you require, approximate dimensions, and any architectural or site plans you share with us.
• Communication records — emails, WhatsApp messages, and notes from phone calls, so we can follow up accurately on your quote or installation.
• Website usage data — anonymous analytics such as pages visited, referring links, browser type, and device category. This data is aggregated and does not identify you personally.

We do not knowingly collect information from children. Our services are directed at homeowners, architects, developers, and contractors.

3. How we use your information

Your personal information is used for the following purposes:

• To respond to your quote requests and schedule on-site measures.
• To prepare accurate fabrication specifications and written quotations.
• To coordinate installation, delivery, and aftercare or warranty service.
• To send you occasional service updates directly related to your project (e.g., lead times, fitting dates).
• To improve our website, services, and customer experience (using aggregated analytics).
• To comply with legal, tax, and accounting obligations.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Lawful basis for processing

We process your personal information on the following grounds:

• Your consent — when you voluntarily submit an enquiry, call us, or message us on WhatsApp.
• Performance of a contract — when you appoint us to fabricate and install aluminium windows or doors.
• Legitimate interest — to operate, secure, and improve our business and website, provided this does not override your rights.
• Legal obligation — to retain records where required by South African law.

5. Sharing your information

We keep your information internal to Bluminium wherever possible. In limited circumstances, we may share it with:

• Our own installation teams and workshop staff, strictly on a need-to-know basis.
• Trusted service providers who help us operate our website or communications (e.g., email hosting, analytics), bound by confidentiality obligations.
• Professional advisers (accountants, legal advisers) where necessary and lawful.
• Regulators or authorities, only where we are legally required to do so.

We do not transfer your personal information outside of South Africa without ensuring an adequate level of protection, or obtaining your consent where required.

6. How long we keep your information

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. In practice:

• Quote enquiries that do not proceed — retained for up to 12 months, then securely deleted.
• Completed installations — retained for the duration of the warranty period plus a reasonable period thereafter, to support aftercare and legal records.
• Financial and tax records — retained for the period required by South African tax legislation.

7. Your rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at hello@bluminium.co.za. We will respond within a reasonable timeframe and may need to verify your identity before actioning your request.

8. Cookies and analytics

Our website may use minimal cookies or similar technologies to understand how visitors navigate the site. These are used in an aggregated, non-identifying way to improve content and performance. You can disable cookies in your browser settings, although some parts of the site may then function less smoothly.

We do not use invasive tracking or sell behavioural data.

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or alteration. These measures include access controls, secure communication channels, and staff awareness. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-party links

Our website may contain links to external platforms (for example, WhatsApp, Instagram, or Facebook). This privacy policy does not apply to those platforms, and we encourage you to review their own privacy policies before sharing information there.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at bluminium.co.za/privacy, with the effective date shown at the top. Continued use of our website or services after an update constitutes acceptance of the revised policy.

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